Terms & Payments
HALONG BOAT CRUISE, also referred to as the Company herein, wants you
to enjoy your holiday of a lifetime with complete success. Please read
the following conditions carefully as it is your contract with Halong
Boat Cruise. By booking a trip with Halong Boat Cruise, you agree to be
bound by these Terms and Conditions which outline, among other things,
our cancellation policy and certain limitations of liability. These
Terms and Conditions affect your rights and designate the governing law
and forum for the resolution of any and all disputes.
Deposits
The required deposits payable can vary for each cruise, please ensure the correct deposit as confirmed by your cruise consultant is paid when booking to guarantee your reservation.
Final Payments
Full payment for all travel arrangements is due at least 4 weeks prior to your departure date from Viet Nam, sometimes sooner depending on the cruise or package that you have booked.
On occasions cruises and wholesalers will give notice that they intend to withdraw a particular special deal and it is quite normal that this notice is only a matter of days and could be months prior to your departure. When this happens Halong Boat Cruise will endeavour to inform all clients immediately for final payments. If you are not able to pay the balance of your booking within a new declared due date you will be re-invoiced for the new price.
The price of any travel related service is never guaranteed until the final balance has been paid and the documents have been issued. Halong Boat Cruise cannot take responsibility for any price increase that may be notified, at any time, by the travel provider.
Credit Card Payments
Halong Boat Cruise reserves the right to charge administration/service fees for balance payments made by credit card. These charges are 3% for Visa or Mastercard and 4% for Diners or American Express.
Amendments And Cancellation Fees
Halong Boat Cruise reserves the right to charge a minimum amendment fee of USD $20 per person for each change to a confirmed booking. This is in addition to any fees charged by the supplier.
Halong Boat Cruise also reserves the right to charge cancellation fees of a minimum of USD $100 per person to cover administration expenses. The cancellation fee can be as high as the entire purchase price (100%) of the booking. The cancellation fee charged by Halong Boat Cruise can increase in relation to the manpower and time spent on actually processing the cancellation. The calculation of the particular cancellation fee charged may be provided upon request.
The cancellation fees charged by Halong Boat Cruise are in addition to any fees charged by cruises, airlines, tour operators, hotels, wholesalers or any other supplier. The fees charged by these suppliers can be up to 100% of the cost of the particular product purchased. The cancellation fees charged by these suppliers can be found on their respective web-sites and/or in their brochures.
Cancellations will be charged as follows:
More than 30 days prior to trip departure. No charge, however 100$ US deposit is forfeited.
15-29 days before arrival: 10% charge
7-14 days before arrival: 40% charge
> 7 days before arrival: 100% charge
In view of these cancellation fees it is highly recommended that all clients take out comprehensive travel insurance to cover any eventualities. Halong Boat Cruise will not take any responsibility for anyone who does not take out comprehensive insurance.
Validity of Prices
Prices on the Halong Boat Cruise web site are subject to availability and conditions. Although every care has been taken, the prices are not guaranteed and are subject to change without notice.
Any featured prices for a cruise or for accommodation or any other package will normally be based on a minimum of two adults sharing, unless otherwise indicated.
Featured prices may be subject to port and airport taxes, plus government charges. Please ensure you are aware if such charges are included in your particular cruise. Please also check if gratuities are included in your particular cruise price
Payments are to be made by customers via bank transfer to Our bank account with details as follows.
Beneficiary Name: VIETNAM CRUISE COMPANY LIMITED
Beneficiary Account number: 83898059 ( US Dollar )
Bank SWIFT Code: ASCB VNVX
Beneficiary Bank: ASIA COMMERCIAL BANK - Operation Centre.
Bank Address: 10B Trang Thi Str, Hoan Kiem Dist, Ha Noi Capital, Viet Nam
Website:http://www.acb.com.vn
Pay by Western Union Transfer
If there is Western Union Service in the area where you live, you can choose to send us deposit through Western Union which is very quick, easy and safe.
Here is our authorized recipient's details:
Full name: NGUYEN VAN DUONG (Surname: Nguyen, First name: Van Duong)
ID number: 013248256
Address: 11/24/19 Ngoc Lam Str, Long Bien Dist, Ha Noi Capital, Vietnam
Mobile phone number: ++84-947 766 899
After you send us the money, please tell us the full name of the remitter, sum of money, details of your address, and also the Money Transfer Control Number provided by Western Union.
Western Union is the fastest way to pay us. We can get your money in a few minutes after you send the money. So it is an ideal way for last minute bookings.
Terms & Conditions 
